This policy explains what Steam & Sparkle does with your information. In short: we collect what we need to clean your home and bill you for it, and nothing else.
What we collect
When you book a job, request a quote, or contact us, we collect:
- Your name, phone number, and email address
- The service address where the work happens
- What you have asked us to clean, and anything you tell us about its condition
- Photos you send us, and photos we take of the items we clean, for our records
- Payment details, which are handled by our payment processor — we never see your full card number
How we use it
- To schedule, perform, and invoice your job
- To send you booking confirmations, arrival reminders, and aftercare instructions
- To answer your questions and handle any claim or callback
- To keep records we are required to keep, such as receipts for items cleaned off-site
We do not sell your information. We do not share it with anyone except the service providers below, and anyone we are legally required to give it to.
Who else handles your information
Stripe — our payment processor. When you pay a deposit or an invoice, you enter your card on Stripe's secure page; we never see or store your full card number. Stripe keeps a record of the payment and sends your receipt.
Website analytics — none. This site currently loads no analytics or advertising scripts at all.
Supabase — the secure database behind our online checkout. When you book through this site, your contact details and the photos you take of each item are stored there in private storage, so our team can quote you accurately before we arrive. Only signed-in Steam & Sparkle staff can see them.
Photos of your home
We photograph items before and after cleaning as part of our records, and for items we take off-site we photograph their condition at pickup. We may use photos of the cleaned items in our marketing, never with your name or address attached. If you would rather we did not, tell us in writing and we will not — see section 13 of our service agreement.
How long we keep it
We keep your customer profile, and the photos you sent us, for as long as you are a customer, so that we already know your home the next time you book. Job, invoice, and payment records are kept for seven years for tax and claims purposes. If you ask us to delete your profile, we remove your photos and contact details and keep only the financial records the law requires.
Your choices
- Ask us what we hold about you, and we will tell you
- Ask us to correct anything that is wrong
- Ask us to delete your details, where we are not required to keep them
- Opt out of marketing messages at any time — reply STOP to a text, or just tell us
Children
This site is for adults booking home services. We do not knowingly collect information from children.
Changes
If we change this policy we will update this page and the date below. This version took effect on September 26, 2026.
Contact us
Questions about your information? Email steamandsparkle@gmail.com or call (346) 278-3240.